Terms & Conditions

The domain www.thecoffeeco.in is owned by The Coffee Co. , a division of Nilgiri Foods & Beverages, a sole proprietorship firm with its registered office at Office no. 312, Agarwal B2B Centre, Kanchpada, Malad(W), Mumbai - 400064, Maharashtra.

By using , browsing, accessing or transacting in this site you agree to comply and are bound by the terms and conditions documented here and in our privacy policy.

Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. Minor i.e. under the age of 18 years, shall not register as a user of www.thecoffeeco.in website and shall not transact on or use the website. As a minor if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the Website. www.thecoffeeco.in reserves the right to terminate your membership and / or refuse to provide you with access to the website if it is brought to our notice or if it is discovered that you are under the age of 18 years.

Account Registration

You agree to provide accurate and complete information during registration and to keep your account password strictly confidential. In addition you agree to notify us immediately in case of any unauthorised use of your password or account. You will remain responsible for your account until you inform www.thecoffeeco.in. of any unauthorised use, theft or loss.

We hold the right to indefinitely block access to your account or terminate it, refuse access to our website or cancel orders, in case we notice or are informed of any suspicious activity.


All the content in the site including but not limiting to the text, logos, designs, graphics, product titles etc. are the property of www.thecoffeeco.in or their respective owners. You will not modify, distribute, publish or reproduce the content for any commercial purpose. You agree to use the website only for your personal use or for placing an order with us.

Reviews, comments, communications, and other content

Users may post reviews, comments and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. www.thecoffeeco.in reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

Disclaimer of Warranty and Limitation of Liability

Your use of  the www.thecoffeeco.in service, www.thecoffeeco.in and the internet is entirely at your own risk. www.thecoffeeco.in service, www.thecoffeeco.in and its contents are provided on an "as is", "as available" basis. To the fullest extent permitted by law, www.thecoffeeco.in disclaims all representations and warranties, including, but not limited to, warranties as to the availability, accuracy or content of information, products or services, and warranties of title, merchantability or fitness for a particular purpose. www.thecoffeeco.in does not warrant that the functions provided by www.thecoffeeco.in  will be uninterrupted or error-free, or that www.thecoffeeco.in or the server that makes it available are free from viruses or other harmful components.

neither www.thecoffeeco.in nor any of its owners,directors, employees, agents, licensors or merchants (collectively, its "associates") shall be liable for damages of any kind, including, but not limited to, direct, indirect, incidental, punitive and consequential damages, arising from your use of, or inability to use, www.thecoffeeco.in service, www.thecoffeeco.in, the internet or for any other claims related in any way to your relationship with www.thecoffeeco.in.

We hold the right to modify the content of the website without any notice.


Products would be sold at the prices indicated in the website. These prices can be changed without any notice.


All ordered goods are shipped in Mondays, Wednesdays and Fridays. Any requests for cancellation should be made before 12 noon on the day of the shipment or within 10 hours of placing the order, whichever comes first.

We will not be able to help you with cancellation requests made after the shipment of the order.

Please note: If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions or privacy policy of using the Website, we have the sole discretion of cancelling such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Modification to Orders:

Any modifications to orders in terms of :

Quantity of Goods ordered

Modification to shipping address

Type of Goods ordered

or any other

must be requested before the items are shipped(before 12 noon, Mondays, Wednesdays and Fridays) or within 10 hours of placing the order whichever comes first.

Returns, Refunds & Replacement Policy

Kindly note that all returns and refunds would be subject to the following conditions

Returns & Refunds for damaged products:

Damaged products can be returned with 100% reimbursement, provided the request for return is made within 24 hours of receiving the shipment

Returns & Refunds for undamaged products:

1. All requests for returns and refunds for undamaged products should be made within a week of receiving the product.

2. A clear description of our coffee blends is provided in the website, to enable you to select the blend most suited to your taste. However, if you are unsatisfied with our coffee we would be happy to reimburse the amount to you. Kindly cite your reasons for return while placing the request with us. Shipping charges would not be refunded.

3. Equipments from Athena, Hario, Filter Coffee Makers and Moka pots would be refunded only if they are returned in new and unused condition. Shipping charges would not be refunded.

Replacement Policy for damaged products

All damaged products will be replaced, provided that the request for replacement is made within 24 hours of receiving the shipment. Your replacement product should have equal or larger value as compared to the product being replaced.

Replacement policy for undamaged products

1. All requests for replacement for undamaged products should be made within a week of receiving the product.

2. If  you are unsatisfied with our coffee we would be happy to replace it with another blend. Please note that your replacement blend should have equal or larger value as compared to the blend being replaced. Shipping charges for the return of the product to us would be incurred by you. .

3.  Equipments from Athena, Hario, Filter Coffee Makers and Moka pots would be replaced only if they are returned in new and unused condition. Please note that your replacement equipment should have equal or larger value as compared to the equipment being replaced. Shipping charges for the return of the product to us would be incurred by you.

Please note there is no return, refunds and replacement policy for machines from Jura, Schaerer, Coffee Queen and Expobar. Our personnel would be present at the time of installation and unpacking. In case of any damage, the damaged parts would be replaced.

Shipping Policy

Domestic Orders

All domestic orders would be shipped by registered domestic courier services. You will be informed about the date of shipment on placing the order. Please note that www.thecoffeeco.in cannot be held liable in any way for delays in delivery caused by the courier company. The orders would be handed over to the courier company on Mondays, Wednesdays and Fridays. On these days only orders placed before noon would be dispatched the same day.

International Orders

International customers can contact us at customercare@thecoffeeco.in for any orders. We would get back to you within 48 hours with all the relevant details. International Courier charges will extra. the customer will have to ensure clearing of the product on arrival at the closest AIRPORT/SEAPORT. 

Privacy Policy

Your Privacy is of extreme importance to us. Please read our Privacy Policy here.

Links to other sites

www.thecoffeeco.in.com may contain links to other sites. We do not endorse or certify any of these sites or their contents.

Legal and Miscellaneous

These Terms of Service constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. The clauses as above shall survive the termination or expiry of this agreement. This electronic record is generated by a computer system and does not require any physical or digital signatures. This Agreement or your use of www.thecoffeeco.in.in does not constitute any joint venture, partnership, employment or agency relationship between you and www.thecoffeeco.in.

If any dispute arises between you and www.thecoffeeco.in during your use of the Website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of the Privacy Policy and Terms and Conditions the dispute shall be first referred to a sole Arbitrator who shall be an independent and neutral third party identified by www.thecoffeeco.in. The place of arbitration shall be Mumbai. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language.

2. Applicable law

.The laws of India shall apply and courts in Mumbai shall have jurisdiction in respect of all the terms, conditions and disclaimers. www.thecoffeeco.in reserves the right to make changes to the website and the terms, conditions and privacy policy at any time and without information to the customers/users of the services/website of www.thecoffeeco.in. Users are advised to regularly check for any amendments or updates to the terms and conditions contained herein.